Ghana must adopt consumer protection law in 2026
By the AFREEQUE newsroom, based on Theghanareport
Ghana’s consumer protection agency is calling for a comprehensive law to be adopted by the end of 2026, 20 years after the organisation was created. It says the lack of a legal framework exposes online buyers in particular to poor-quality products, according to its official statement.
The Consumer Protection Agency (CPA), Ghana’s consumer protection agency, is calling on President John Dramani Mahama and Parliament to adopt the Consumer Protection Bill by the end of 2026. The text, drafted in 2006, has still not been passed, the agency said in a statement signed by Nana Prempeh Okogyeabour Aduhene, its executive director in charge of mediation and arbitration, on the occasion of its 20th anniversary on Friday 23 October.
According to the CPA, the absence of a comprehensive legal framework exposes consumers in particular to poor practices in e-commerce and facilitates the entry of substandard products into the Ghanaian market. The agency believes that adopting the law would provide better oversight of these practices and strengthen the protection of buyers.
Founded in 2006 and funded by Kofi Kapito, the CPA has notably called for telecommunications operators to be sanctioned for the poor quality of their services and for their fines to be allocated to consumer education. It also organised the first “Ghana Off Phone” day, a protest campaign against these operators.
The CPA has also fought the use of unapproved measuring instruments, such as the “olonka”, and defended the use of certified scales. In collaboration with the Food and Drugs Authority, Ghana’s food and medicines regulator, the Ghana Standards Authority, which is responsible for standards, and the Public Utilities Regulatory Commission, the public utilities regulator, it helped remove more than four million counterfeit baby nappies from the market. It also had registered sanitary towels retested after consumer complaints, with the results declaring them safe.
