Nigerian consumers complain of data depletion and poor networks
By the AFREEQUE newsroom, based on Vanguard
Rapid data depletion and poor network quality dominated the 95th Nigerian Telecom Consumer Parliament. Operators acknowledged communication difficulties during unexpected outages and cited investments to improve service, according to Vanguard.
Nigerian consumers complained about the rapid depletion of mobile data and poor network quality at the 95th edition of the Nigerian Communications Commission (NCC) Telecom Consumer Parliament, Vanguard reports. The operators present acknowledged the need to improve service quality, billing transparency and communication with subscribers.
Olubunmi Abejirinde, representing operator Airtel, said the company was investing in expanding its network and optimising its capacity. She acknowledged that operators faced difficulties informing customers about unexpected outages, even though subscribers rely on telecommunications for financial transactions, studies and everyday communication.
Winifred Umerah, head of customer strategy and research at MTN Nigeria, said the company had invested more than $100 million in initiatives to assess subscribers’ real experience. The operator has also introduced tools to help customers better understand their network experience and track their data usage.
The discussions brought together mobile operators, internet service providers, consumer associations, young people and the regulator. Participants addressed, in particular, how to resolve complaints and inform subscribers in the event of service interruptions.
Summary produced with the help of artificial intelligence tools, under AFREEQUE’s editorial responsibility.
