Nigeria’s FCCPC resolves 18,500 consumer complaints in South-West
By the AFREEQUE newsroom, based on P.M. News
Illustrative image · Ivan S · Pexels · Licence PexelsThe South-West office of Nigeria’s Federal Competition and Consumer Protection Commission (FCCPC) has received more than 23,000 complaints since January 2026 and settled about 18,500. Its coordinator, Olubunmi Otti, said in Ikeja, Lagos, that real estate, online shopping, electricity and digital credit generate the most disputes. She denounced developers who deliver properties different from the plans promised, according to P.M. News.
The South-West zonal office of Nigeria’s Federal Competition and Consumer Protection Commission (FCCPC) has received more than 23,000 complaints since January 2026 and resolved about 18,500, its coordinator, Olubunmi Otti, said during an exchange with the press in Ikeja, Lagos, P.M. News reports.
Ms Otti attributes this volume to the role of Lagos, the country’s commercial hub. The most affected sectors are real estate, online shopping, electricity distribution, digital credit, aviation and retail.
She is particularly concerned about real estate disputes: some developers reportedly collect millions of naira on the basis of plans and 3D images very different from the properties delivered, then demand additional payments in case of delay. Nigerians abroad are said to be particularly exposed.
For online purchases, she recommends payment on delivery or, failing that, checking the seller’s physical address. Complaints against electricity distributors concern arbitrary billing, the lack of prepaid meters and poor service quality. She also criticises "no refund, no return" notices, which are contrary to the 2018 competition and consumer protection law.
