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WhatsApp wants to simplify its app and expand its artificial intelligence

By , based on TechCrunch

WhatsApp wants to simplify its app and expand its artificial intelligenceIllustrative image · BM Amaro · Pexels · Licence Pexels

New WhatsApp head Kunal Shah wants to make the app simpler, particularly for voice notes, groups and videos. According to his note published on Tuesday, the messaging service also plans partnerships with payment and telecoms operators.

In a note published on Tuesday, Kunal Shah, who took over leadership of WhatsApp’s development from Will Cathcart earlier this year, announces his intention to simplify the app, which is used by more than 3 billion people, according to TechCrunch.

Mr Shah wants to make voice messages, groups, stickers and videos “simpler and more expressive”. His note also announces more shopping services within the app, through partnerships with payment companies and telecoms operators, for paying bills, loans and buying eSIMs. He also intends to use artificial intelligence to surface important information, such as appointments and bookings. WhatsApp already offers an AI assistant capable of summarising messages and drafting replies.

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