Nigerian Senate summons MTN and Airtel over failed calls
By the AFREEQUE newsroom, based on Vanguard
The Nigerian Senate summons the telecoms regulator and operators MTN, Airtel and Glo.
The Nigerian Senate has summoned the Nigerian Communications Commission (NCC), the telecommunications regulator, as well as MTN, Airtel, Globacom and T2 to investigate dropped calls, failed connections and credit deductions linked to unsuccessful calls. The Senate Communications Committee is to submit its findings within four weeks, according to Vanguard.
Senators want in particular to establish the financial losses suffered by subscribers and make recommendations for new legislative and regulatory measures. The motion, presented on behalf of the Senate majority leader, Mohammed Tahir Monguno, also calls on operators to be held accountable and improve service quality, according to Vanguard.
The committee is to examine complaints about credits being deducted despite unsuccessful calls, communications being cut off before completion and charges deemed excessive. The decision comes on the same day as the call for refunds for failed calls.
