Microsoft blames network change for global outage
By the AFREEQUE newsroom, based on Vanguard
Microsoft blames its global outage affecting Outlook, Teams and Copilot on a problem that occurred after a network change. The group says it has fixed the cause and is continuing to restore services, according to a Microsoft statement reported by Vanguard.
Microsoft blames the global outage of its workplace services on a problem that emerged during an earlier network capacity upgrade and was triggered by a subsequent network change. The US group said it had fixed the underlying problem and was continuing to restore the remaining services, according to Vanguard.
Microsoft said the outage was not linked to either a cyberattack or its artificial intelligence technologies and that restoration was carried out gradually to verify the stability of services at each stage. Outlook, Teams and Copilot were among those affected, with disruptions reported in the health, aviation, police and education sectors, according to Vanguard.
The group apologised to its customers and partners and announced that it would publish a full report after completing its review of the incident. The announcement comes after the global outage reported on 12 November and disruptions to Outlook and Teams in 74 countries reported on 13 November. Microsoft’s global outage had affected several regions and services.
