Microsoft outage disrupts banking services in Kenya
By the AFREEQUE newsroom, based on Tuko
Microsoft’s global outage interrupted email services at several Kenyan banks, including Equity Bank and DTB, which directed customers to phone and WhatsApp. The 13 November disruption affects 74 countries and Microsoft attributes it to heavy infrastructure load, according to Tuko.
Equity Bank Kenya and DTB redirected customers to their phone lines and WhatsApp after their email services were disrupted by the Microsoft outage. Equity Bank said email requests could be delayed and directed customers to 0763 000 000, WhatsApp and its social media accounts. DTB asked customers with urgent requests to call 0719 031 888 or 0732 121 888, or contact their relationship manager, according to Tuko.
The outage also led savings and credit companies to redirect their customers, while IT teams at companies in Nairobi issued instructions on WhatsApp after emails and scheduled Teams meetings failed, reports Tuko. Microsoft attributed the disruption to heavy load on its infrastructure and ruled out a cyberattack. The company suspended deployments, diverted traffic from affected servers and carried out gradual restarts to restore services.
The Microsoft service outage comes as Microsoft struggles to restore its services after a global outage, published on 12 November, and as Microsoft outage disrupts Outlook and Teams in 74 countries, published on 13 November.
