Gambia’s regulator promises responses to consumer complaints
By the AFREEQUE newsroom, based on Kerr Fatou
The Gambia’s Public Utilities Regulatory Authority promises to handle complaints better in the water, electricity, sanitation and telecommunications sectors. Its deputy director-general, Solo Sima, was speaking at the ninth Consumer Parliament, according to Kerr Fatou.
The Gambia’s Public Utilities Regulatory Authority (PURA) reaffirmed its commitment to examining consumer complaints and strengthening transparency among service providers at its ninth Consumer Parliament. The meeting was held under the theme “Bridging the Gap Between Service Providers and Consumers”, according to Kerr Fatou.
The forum brought together consumers, regulators and representatives of the National Water and Electricity Company (NAWEC), as well as the Kanifing Municipal Council. Participants discussed difficulties in service delivery and ways to improve operators’ accountability, Kerr Fatou reports.
Summary produced with the help of artificial intelligence tools, under AFREEQUE’s editorial responsibility.
