Djibouti Ombudsman brings ministries together to handle complaints
By the AFREEQUE newsroom, based on Adi
The Ombudsman of the Republic of Djibouti brought together focal points appointed in ministries to speed up the handling of citizens’ complaints. Complaints Department head Zahra Mohamed Bogoreh outlined their duties, while discussions covered frequent complaints and case statistics, according to the Djibouti News Agency.
The Ombudsman of the Republic of Djibouti on Tuesday 20 October 2026 brought together focal points appointed in the ministries to speed up the handling of citizens’ complaints, the Djibouti News Agency (ADI) reports. The meeting was held at the office of the Ombudsman, Kassim Haroun Ali.
Zahra Mohamed Bogoreh, head of the Ombudsman’s Complaints Department, outlined the duties of these administrative focal points. Based in their respective ministries, they are to facilitate the examination of requests and the settlement of disputes. Doualeh Abdoulkader Doualeh, head of the Delegations Department, also explained the role of regional delegates in giving citizens access to complaints mechanisms.
The discussions covered the most frequent complaints, difficulties encountered in the field and annual statistics on cases received and processed. Legal expert Nasro Houmed Gaba provided the focal points with legal guidance. In closing, Kassim Haroun Ali called for stronger cooperation between the Ombudsman’s Office and ministerial departments to ensure complaints were handled promptly.
Summary produced with the help of artificial intelligence tools, under AFREEQUE’s editorial responsibility.
